Manual Therapy Clients: All first time clients must book a 90 minute Initial Intake and complete the Intake form before the first appointment. Follow-up appointments vary in length depending on the customized treatment plan. Follow up appointments vary from 30 minutes to 90 minutes.
Massage Therapy Clients: All new clients must complete the Intake form before their first appointment.
Acupuncture Clients: All first time clients must book a 90 minute Initial Intake. After the Initial Intake, follow-up appointments are 60 minutes.
If you are a first time patient and/or having issues with finding an available appointment time, please contact us, we will be able to assist you and get you in as soon as time allows, with your practitioners schedule.
Call us at 301-935-5637, leave a message if we miss your call and we will get back to you as soon as possible to set up your appointment.
When parking at Ruxton Towers, please park in the lot to the right of the building, when you pull in. Enter through the door under the black awning labeled “Professional Entrance”. Take the hallway to the end. We are the last door on the right; Suite 202.
Monday through Friday the doors are locked after 8pm, Saturday the doors lock after 4pm and Sunday they are locked all day. If you arrive when the doors are locked, please use the call box, to call our suite so we may buzz you in. If you are having trouble, either call your practitioner or our front desk phone number is 301-WELLNES (935-5637).
Once you have created an account, you can login to view and change appointments. Click Here to and login with your email and password you created when setting up an account with us.
If you are having issues logging in, reseting your password, or have any questions, email Brian at Brian@SustainabilityWellness.com and allow 24 hours for a response.
Please complete the Insurance Verification Form for Acupuncture at least 48 hours prior to your appointment. This allows ample time for Sustainability Wellness to verify your insurance benefits.
As of October 1, 2019, Sustainability Wellness will be implementing a 48-hour Cancellation Policy. If the appointment is a No Call/No Show or Canceled under 48 hours of your appointment time, you will be charged the full amount of your session. You may cancel via phone call, email or through the online scheduler.
Due to a high volume of No Call/No Shows and Cancellations under 24 hours, we will be updating our policy. The new cancellation policy will take effect October 1, 2019. Our software will alert and remind you 72 hours prior to your appointment. This will allow you to cancel your appointment in advance.
We truly appreciate your consideration and thank you for allowing us to work with you on your wellness journey!